Page 24 - Cemair SkyNews Aug/Sep 2017
P. 24

The ultimate                                                        1992 - 2017
                                                                                                                                                            Big 5 experience at
          Review after review on TripAdvisor
          mention the outstanding game                                                                                                                      Tshukudu Private
          experience, the warmly welcoming                                                                                                                     Game Reserve

          lodge staff who go out of their                                                                                                                            Tshukudu

          way to ensure each guest has an                                                                                                                         Game Lodge
          outstandingly good experience,

          the elegant and luxurious                                                                                                                           Full board safari
                                                                                                                                                                          lodge
          accommodation and delicious food

          on offer.



          their own story of just how successful this new strategy has been.
          Review after review on TripAdvisor mention the outstanding game
          experience, the warmly welcoming lodge staff who go out of their
          way to ensure each guest has an outstandingly good experience,
          the elegant and  luxurious accommodation  and  delicious  food
          on offer. In fact, so positive is the feedback on TripAdvisor that
          the site has awarded Thornybush Collection with a Certificate of
          Excellence each year for the past three years, an award that the
          Collection intends will be an annual occurrence.                                                                         www.tshukudulodge.co.za | bookings@tshukudulodge.co.za
                                                                                                                                        (015) 793-2476 / 1886 or (013) 492-0339 / 40
          Griffin attributes much of this positive feedback to the fact that
          guest  satisfaction  is taken extremely  seriously  at every  level
          of the organisation. “The lodge  manager at Thornybush Game
          Lodge, one of our five star lodges situated on the banks of the
          Mowana  River,  for  example,  has  been  with  us  for  the  past  six
          years,” he reveals. “That’s significantly longer than the industry
          average where tenure tends to be in the region of just over three
          years.  What  this  has  meant  is  that  she’s  been  able  to  put  her
          personal stamp on the lodge.”
          The trick, reveals Griffin, is to match lodge managers to suit the
          particular lodge they are managing. “A lodge such as Thornybush
          Game Lodge, which is one of our larger lodges with twenty luxury
          suites as well as a spa, requires a different personality to another
          of our five star lodges, Thornybush The River Lodge, for instance.”
          The  latter  lodge,  also  situated  on  the  seasonal  Mowana  River,
          accommodates  just eight guests, a  fact  which  means  it is
          frequently reserved for just one group.

          “Each of our lodges has a slightly different personality although
          each  offers  luxurious  and  comfortable  accommodation
          accompanied by an uncompromising focus on excellent service,”
          reveals Griffin. “Many of the guests are experiencing the African
          bushveld  for  the  very  first  time  and  our  intention  is  to  ensure
          they have a truly memorable experience and that we exceed their
          expectations in every way possible.”                  Top: Wildlife at Thornybush Private Game Reserve
                                                                now roams free within the neighbouring Timbavati
          Based on the philosophy that no lodge can operate in isolation of
          the community in which it operates, Thornybush Collection has   reserve. Bottom: Dinner by the pool at The River
          established a number of initiatives to benefit local communities.   Lodge.
          It  is  actively  involved  in  supporting  three  food  gardens  which
          support local creches, schools and clinics as well as supplying
          lodges  in the  area  with fresh  vegetables  and herbs.  These
          initiatives  form part  of the Thornybush Community  Project, a
          registered non-profit organisation.
          CemAir  now  offers  daily  flights  to  Hoedspruit  from  both
          Johannesburg and Cape Town.

         24 | AUGUST / SEPTEMBER 2017 CEMAIR SKYNEWS
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