Page 25 - Cemair SkyNews Aug/Sep 2017
P. 25

The ultimate                                                       1992 - 2017
                                     Big 5 experience at
 Review after review on TripAdvisor
 mention the outstanding game        Tshukudu Private
 experience, the warmly welcoming       Game Reserve

 lodge staff who go out of their              Tshukudu

 way to ensure each guest has an           Game Lodge
 outstandingly good experience,

 the elegant and luxurious             Full board safari
                                                   lodge
 accommodation and delicious food

 on offer.



 their own story of just how successful this new strategy has been.
 Review after review on TripAdvisor mention the outstanding game
 experience, the warmly welcoming lodge staff who go out of their
 way to ensure each guest has an outstandingly good experience,
 the elegant and  luxurious accommodation  and  delicious  food
 on offer. In fact, so positive is the feedback on TripAdvisor that
 the site has awarded Thornybush Collection with a Certificate of
 Excellence each year for the past three years, an award that the
 Collection intends will be an annual occurrence.  www.tshukudulodge.co.za | bookings@tshukudulodge.co.za
                 (015) 793-2476 / 1886 or (013) 492-0339 / 40
 Griffin attributes much of this positive feedback to the fact that
 guest  satisfaction  is taken extremely  seriously  at every  level
 of the organisation. “The lodge  manager at Thornybush Game
 Lodge, one of our five star lodges situated on the banks of the
 Mowana  River,  for  example,  has  been  with  us  for  the  past  six
 years,” he reveals. “That’s significantly longer than the industry
 average where tenure tends to be in the region of just over three
 years.  What  this  has  meant  is  that  she’s  been  able  to  put  her
 personal stamp on the lodge.”
 The trick, reveals Griffin, is to match lodge managers to suit the
 particular lodge they are managing. “A lodge such as Thornybush
 Game Lodge, which is one of our larger lodges with twenty luxury
 suites as well as a spa, requires a different personality to another
 of our five star lodges, Thornybush The River Lodge, for instance.”
 The  latter  lodge,  also  situated  on  the  seasonal  Mowana  River,
 accommodates  just eight guests, a  fact  which  means  it is
 frequently reserved for just one group.

 “Each of our lodges has a slightly different personality although
 each  offers  luxurious  and  comfortable  accommodation
 accompanied by an uncompromising focus on excellent service,”
 reveals Griffin. “Many of the guests are experiencing the African
 bushveld  for  the  very  first  time  and  our  intention  is  to  ensure
 they have a truly memorable experience and that we exceed their
 expectations in every way possible.”  Top: Wildlife at Thornybush Private Game Reserve
 now roams free within the neighbouring Timbavati
 Based on the philosophy that no lodge can operate in isolation of
 the community in which it operates, Thornybush Collection has   reserve. Bottom: Dinner by the pool at The River
 established a number of initiatives to benefit local communities.   Lodge.
 It  is  actively  involved  in  supporting  three  food  gardens  which
 support local creches, schools and clinics as well as supplying
 lodges  in the  area  with fresh  vegetables  and herbs.  These
 initiatives  form part  of the Thornybush Community  Project, a
 registered non-profit organisation.
 CemAir  now  offers  daily  flights  to  Hoedspruit  from  both
 Johannesburg and Cape Town.

 24 | AUGUST / SEPTEMBER 2017 CEMAIR SKYNEWS
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