Page 45 - Cemair SkyNews Aug/Sep 2017
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JUST FOR FUN                                                                                    CEMAIR NEWS


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 Enter the words/phrases into the crisscross grids across and down,        LETTERS TO
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 CRISS OR CROSS
 one letter per square, ignoring spaces.  One member of each pair   Constellation templates
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 Enter the words/phrases into the crisscross grids across and down, one letter per square, ignoring spaces.   CEMAIR
 One member of each pair will go in the TOP grid, the other in the BOTTOM grid.
 TO P                                                               We enjoy receiving your special
 ACID or BASE                                                            CemAir stories! Please keep

 TO P  ACID or BASE                                                                     sharing the love...
 ANGEL or DEMON
 ACID or BASE
 BOTTOM or TOP
 ANGEL or DEMON
 ANGEL or DEMON
 BOXERS or BRIEFS
 BOTTOM or TOP
 BOTTOM or TOP
 BY HOOK or BY CROOK
 BOXERS or BRIEFS                                              Hi Miles,
 BOXERS or BRIEFS
                                                               It was my first time today flying CemAir to Bloem from Jhb on the 6.30 flight
 COKE or PEPSI
 BY HOOK or BY CROOK                                           and I thoroughly enjoyed it! Marcel, Nicole and the crew were all friendly and
                                                               courteous. There was a vegetarian breakfast even though my travel agent didn't
 BY HOOK or BY CROOK
 DOUBLE or NOTHING
 COKE or PEPSI                                                 put through a request. Plus, you support waste reduction at source by providing
                                                               real cutlery, a porcelain plate, glass and no un-recyclable materials. Well done
 COKE or PEPSI
                                                               and keep it up!
 FEAST or FAMINE
                                                                  Please convey thanks to your committed team for excellent customer
 DOUBLE or NOTHING                                               service.
 DOUBLE or NOTHING
                                                                  See you on board again!
 FORGIVE or FORGET
 FEAST or FAMINE                                                 Regards,
 FEAST or FAMINE
 GET RICH or DIE TRYING
 FORGIVE or FORGET                                             Abdul Bhol - Head: Engineering & Sustainability for Coca Cola Beverages SA.
 FORGIVE or FORGET
 HALF EMPTY or HALF FULL
 GET RICH or DIE TRYING                                        Hello,
 GET RICH or DIE TRYING
 LEADER or FOLLOWER
 HALF EMPTY or HALF FULL                                       Last Wednesday, 5th July, my husband and I flew from Margate to OR Tambo
 HALF EMPTY or HALF FULL
                                                               on flight 5Z0601.  On arrival one of our cases was missing. The problem was
 LEFT or RIGHT
 LEADER or FOLLOWER                                            that my husband's heart and diabetic meds were in the missing case. We
                                                               were taken to the CemAir office where Cecelia put the search into motion,
 LEADER or FOLLOWER
 LIBERTY or DEATH
 LEFT or RIGHT                                                 promising to deliver the case when found. We were continuously updated
                                                               on the progress of the search. Daniel and Donna arrived with a bag that had
 LEFT or RIGHT
                                                               been left on the carousel thinking that it could be ours. At that point I felt
 MORE or LESS
 LIBERTY or DEATH                                              that someone had taken our case by accident even though it didn't resemble
                                                               the bag. Daniel said he would try to track the owner through the ticket on
 LIBERTY or DEATH
 NATURE or NURTURE
 MORE or LESS                                                  the bag. The following morning we were contacted with the good news that
                                                               a lady from Pretoria had taken our case and would deliver it to hangar six,
 MORE or LESS
                                                               where we could collect it. Our grateful thanks to Cecelia, Daniel, Donna,
 NAUGHTY or NICE
 NATURE or NURTURE  SUDOKU                                     Charney and the gentleman from Ops. Amazing service.
 NATURE or NURTURE
 ONE WAY or ANOTHER
 NAUGHTY or NICE                                               Brenda Bell-Roberts
 NAUGHTY or NICE
 PAPER or PLASTIC
 ONE WAY or ANOTHER                                            Dear Sir/Madam,
 ONE WAY or ANOTHER
 PUBLISH or PERISH
 PAPER or PLASTIC                                              I would like to bring attention to the excellent service that I received from
                                                               your crew.
 PAPER or PLASTIC
                                                                  They went truly beyond their duty to help me in a situation. I flew back
 RAIN or SHINE
 PUBLISH or PERISH                                               from Sishen Airport on the 6th of July 2017. When I arrived at OR Tambo, I
 PUBLISH or PERISH
                                                               had a frantic call from the car hire agent. They did not receive my keys. That
 REPUBLICAN or DEMOCRAT
 RAIN or SHINE                                                 is when I realised I still had the car keys on me.
 RAIN or SHINE

                                                                  We tried to courier the keys back the following day, but were told the
 RISE or FALL
 REPUBLICAN or DEMOCRAT                                        courier company could not commit to the following day delivery as it could
                                                               take 2-3 days for the parcel to arrive in Sishen. In the meantime, I was being
 REPUBLICAN or DEMOCRAT
                                                               charged car hire as if I was still using the vehicle.
 SOONER or LATER
                                                                  I then called the Customer service number of CemAir and explained
 RISE or FALL                                                    my situation. They advised me to have the keys at the airport early the next
 RISE or FALL
 THE CHICKEN or THE EGG
 BOTTO M  SOONER or LATER                                      morning. One of the ground staff will then ask the pilots if they are willing
                                                               to take the keys to the car hire company. They agreed and the keys arrived
 SOONER or LATER
                                                               safely at the car hire company.
 THE LADY or THE TIGER
                                                                  Thank you to all that were involved in assisting me, especially the
 THE CHICKEN or THE EGG                                          pilot and co-pilot on the Johannesburg to Sishen route. I appreciate the
 BOTTO M  THE CHICKEN or THE EGG                               willingness and helpful manner that everyone showed.
 TO BE or NOT TO BE
 THE LADY or THE TIGER                                           make them come back again and again.
                                                                  It is this type of service that stays in the mind of the customer and will
 THE LADY or THE TIGER
 TRICK or TREAT
 TO BE or NOT TO BE                                               Your slogan rings true, you are “South Africa’s most personal airline”.
 TO BE or NOT TO BE
 TRICK or TREAT                                                Yours sincerely,
                                                               Christo Croeser - Director and Structural Engineer - Croeser Structutal
 TRICK or TREAT                                                Engineering (Pty) Ltd.
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