Page 9 - Cemair SkyNews Oct/Nov 2018
P. 9

Sinenhlanhla Makhanya, Elias Ngubane, Erica Bates, Blessing
                                Mthinyane, Nadine Wasserman

                                  RICHARDS BAY TEAM

                       We had a quick chat with Erica Bates, the Op-  Who are your travellers?  Mostly business
                       erations Manager in Richards Bay.  Erica has   travellers fly with us.  There is a lot of mineral
                       20 years’ experience in the industry.     industry in Richards Bay and government
                                                                 departments use our services.  We also have
                                                                 many amazing game lodges in Richards Bay,
                       How many CemAir flights fly into Richards
                       Bay a week? We have 12 flights in and out.  so we have leisure travellers flying here for
                       How many team members do you have?
                       We have 5 staff members who are multi-skilled   Any famous people you have spotted
                       and help with the various responsibilities.   on your planes? Well the likes of Charlize
                                                                 Theron, Oprah Winfrey and Brad Pitt have
                       What is your team philosophy? Nothing     all flown to Richards Bay, but they probably
                       is impossible because the word says “I’m   have their own planes. We have many gov-
                       possible”. We have positive attitudes and   ernment VIPs flying up here.
                       keep smiling to make sure that we offer great
                       customer service.                         What are you most proud of at CemAir?
                                                                 We have been successful in winning the
                       What CemAir planes fly to Richards Bay?     Richards Bay market because we offer ex-
                       We have a variety of planes flying including the   cellent service.  I am proud of our office and
                       Dash-300, 100 and the Beechcraft.         the personalised service we offer.  We have
                                                                 shown growth in the last 3 months since
                                                                 opening our operation in May 2018.
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