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Extras & Info

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Checking In

Online check-in is available 48 hours before a flight. This includes the pre-selection of seating and the pre-printing of a boarding pass.

  • Check-in online at www.flycemair.co.za
  • Click on “Manage My Bookings” and follow the prompts
  • Pre-select your seat
  • Pre-print your boarding pass
  • Available at all airports except Sishen
  • If you have no check-in luggage you can proceed straight to the boarding gates

Check-in counters open 90 minutes prior to the scheduled departure and close 45 minutes prior to departure for Johannesburg and Cape Town Airports and 30 minutes prior to departure in Plettenberg Bay and Margate. To facilitate on-time departures passengers are asked to proceed directly to the boarding gate area once checked in.

Check-in counters in Johannesburg are located in Terminal B, counters B143/B144.

Check-in Counters in Cape Town, Margate, Plettenberg Bay and Sishen are located in Domestic Departures. Please consult the display board for the allocated check in counters for the day.

Passengers must produce photographic ID when checking in for their flight. Should proof of identity not be available, passengers may be denied boarding.

Children under 16 and infants who do not have an official government issued photo ID can use as proof of ID their birth certificate and in the case of under 5, their vaccination certificate.

Airport Departure and Security taxes are included in the price of the ticket.

Passengers must produce photographic ID when checking in for their flight. Should proof of identity not be available, passengers may be denied boarding.

 

Baggage Allowances

Checked Luggage

Checked Baggage limitations and conditions vary by route, please pay attention to the free checked luggage allowance conditions on the route on which you will be travelling.
Any single bag weighing over 32kg will not be accepted and must be shipped separately as cargo.

Sishen / Kathu

Passengers are allowed 2 (two) pieces of checked luggage per person.

Passengers travelling between OR Tambo International Airport and Kathu (Sishen), are entitled to a combined weight (comprising of both gate checked and checked baggage) of 12kg per passenger.

Bloemfontein

Passengers are allowed 2 (two) pieces of checked luggage per person.

Passengers travelling between OR Tambo International Airport and Bloemfontein are entitled to a combined weight (comprising of both gate checked and checked baggage) of 31kg per passenger.

Margate/Plettenberg Bay/ Cape Town

Passengers are allowed 2 (two) pieces of checked luggage per person.

Passengers travelling to these destinations are entitled to free checked baggage up to 21kg per person. (Please note that this comprises of both checked and gate checked baggage)

International Passengers

Passengers who arrive/depart on an international or regional flight will be entitled to an additional 10kg free checked luggage. The international/regional flight must be within 3 (three) days of the ticketed Cemair flight. Proof of international/regional flight must be produced in order to qualify for the additional checked baggage allowance.

Infant Baggage Allowance

Passengers travelling with infants (0-24 months) will be allowed an additional 10kg for the infant. A pram and car seat will also be allowed and does not form part of your free checked luggage allowance.

Hand Luggage

In addition to the overall checked allowance (as stipulated by route), passengers may also carry on-board small personal items such as a handbag, umbrella, and laptop (Provided it is in a thin laptop satchel). The following are classified as Personal items allowed in the cabin:

  • Handbag, pocket book or purse
  • One foldable garment bag (sum of dimensions of 185cm)
  • Overcoat, wrap or blanket
  • Umbrella or walking stick
  • Small camera and/or binoculars
  • Reading matter for flight
  • Infant food for consumption during the flight
  • Infant carry basket/carry cot
  • Portable PC to be carried in applicable bag. The PC bag may not to be utilized for any other purpose and the PC may not be activated without permission from crew
  • Mobile phone (not to be utilized during flight).

Passengers are allowed 6kg unchecked baggage “hand luggage”. Maximum size - 56 x 36 x 23cm

Excess Baggage

Extra pieces of baggage (in excess of the checked baggage allowance) will be subject to excess and/or the additional baggage charges and will only be accepted on a space available (Standby) basis. Passengers will be required to pay a charge for carriage of baggage in excess of the free baggage allowance. The rate for excess is charged at R25.00 (ZAR) per kg. Excess baggage may be purchased online or paid at the airport when checking-in for a flight.

Baggage taken on a standby basis will be accepted with the understanding that Cemair (Pty) Ltd is not liable for delays in the transportation of the baggage to its destination or costs incurred by passengers for the collection of “Standby” Baggage. Perishable items will not be accepted as standby baggage.

Excess baggage is on a standby basis and is subject to space and is only loaded once the flight is closed and authorisation from the Captain has been obtained.To guarantee the carriage of excess baggage passengers may book an extra seat to avail themselves of an additional 80kg baggage allowance. This may be arranged through the Cemair Reservations office.

Sports Equipment

Due to the size and fragility, Sports equipment will be charged a handling fee of R250.00 per flight. Prior notification to the airline is advisable. Sporting equipment does not form part of the free checked luggage allowance. Arrangements must be made with the Reservations team in advance. Items should be packed correctly for handling.

 

Unaccompanied Minors

Unaccompanied Minors-General

All unaccompanied minors must be booked and confirmed with the Cemair reservations Team at least 3 days before the flight.

Minors between the ages of 6 and 12 years qualify to travel on an unaccompanied basis on Cemair. A child under the age of 6 years will not be permitted to travel unless accompanied by an adult. Cemair (Pty) Ltd will only accept ONE unaccompanied minor per flight. Cemair (Pty) Ltd will not be held responsible should an unaccompanied minor not be booked in the correct manner and is not able to be taken on a flight. It is therefore essential that when booking an unaccompanied minor whether directly or through a Travel agent that advance notice needs to be given to the airline.

Unaccompanied minors must be checked in by an adult guardian who must provide photo identification and contact information, as well as the relationship to the child. Upon arrival at the destination city, Cemair Agents or appointed agents will also check photo identification and contact information before releasing the child to the guardian, who is predetermined in the child’s reservation documents. If a child is travelling as an unaccompanied minor, they must be in possession of the “UM form” which can be obtained from any of the Cemair reservations team. Travel Documents for the unaccompanied minor must be placed in a secure bag and handed to the ground agent upon check in.

Checking-in Unaccompanied Minors at the Airport

Parents / Guardians will need to accompany the minor to the airport and proceed to the designated Cemair check-in counters. Check-in is required at least one hour before the flight’s scheduled departure. An “Unaccompanied Minor Consent Form” will need to be completed and signed. This will include details of who will be collecting the minor at the end of their journey as well as alternative contact details in case there is any disruption to flights or the person collecting the child at the destination is not present.

The handling advice form will require the following information:

  • Age of the minor
  • Whether they have any allergies or other health issues
  • Name, address and telephone number of both the persons delivering the minor into our care and the name, address and telephone number of the person collecting the minor at the destination (including photographic identification)
  • A further contact number on which nominated parent/guardian can always be contacted both at the departing and arrival airport. This is particularly important should there be any disruptions to the flights.

Arrival of Unaccompanied Minors at the Destination

Our ground staff or appointed agent will accompany the minor from the aircraft through all the arrival procedures until they have met up with the person nominated to collect them. If the person collecting the minor is delayed, it is essential that Cemair is advised. The safety and security of the minor child is of upmost importance and we ask for photographic identification of the person collecting the minor to make sure it is the person nominated to meet them.

 

Wheelchairs

Medical and Special Needs

Wheelchair services are readily available at all airports at a rate of R79.80 per flight. Passengers should check-in at least 60 minutes prior to departure. This will allow Cemair the extra time to take care of these travelling and seating requirements before those of other customers. These passengers should not use the online check-in facility as it is important that we have the opportunity to discuss and confirm the exact level of assistance required before the flight. If a passenger is physically able to assist with their own evacuation in the case of an emergency and is confident in his / her ability to do so, he/she can travel independently without the need of a safety assistant. If a passenger is unable to physically assist with their own evacuation in the case of an emergency he/she is still welcome to travel with Cemair, however he/she will need to travel with a safety assistant 16 years or older capable of physically assisting with this evacuation.

When Special Assistance is required, passengers need to complete the “Special Assistance Request Form”. This form can be handed in at the check-in counter on the day of departure.

We utilise the following classification codes to determine the extent of the special needs:

  • MAAS - Meet and assist passengers. Only need assistance as not one hundred percent certain of the airport layout (we also utilise this service for children between the ages of 12 and 16 travelling alone)
  • WCHR - Unable to walk long distance, can use stairs and walk to a seat. Able to walk short distances but requires assistance getting to and from the aircraft. Must be able to ascend and descend stairs (uur aircraft are equipped with approximately 6 (six) stairs leading into the cabin)
  • WCHS - Unable to walk long distance or use stairs, can walk to seat. Able to walk short distances but require assistance getting to and from the aircraft and are unable to ascend or descend aircraft steps without assistance. You must be able to walk to your seat once on-board.
  • WCHC - Unable to walk at all and requires a lifting device into the aircraft and chair. Please note that there is currently no lifting device available for the aircraft type we utilise on our flights. The aisle chair is used for seating. A wheelchair does not fit down the aisle of our aircraft. A support person will be required to carry you up and down the stairs and lift you into and out of the aircraft seat on boarding and disembarking. Some of our aircraft do not operate with cabin attendants on-board, therefore passengers who require this service MUST travel with an able bodied passenger 16 years or older. In Johannesburg and Cape Town, we can supply passengers with a passenger aid unit (PAU) to and from the aircraft. All staff are trained to assist and will help with carrying you into the aircraft and to your seat. An able bodied passenger is still required to travel with you. PAU services are chargeable and can either be booked online or through your local Cemair Office.
 

Flying with Pets

Flying with Pets-General

Cemair has robust standards in place around the transportation of animals to ensure the comfort and safety of pets at each stage of their journey. These standards are constantly reviewed by the airline to ensure your pet is offered the best possible care.

Only Domestic cats and dogs can be transported on board FlyCemair flights as checked luggage. All other animals will be treated as unaccompanied cargo. Unaccompanied domestic pets and all other types of animals can be flown as cargo.

  1. All pets must have been vaccinated for Rabies. A certificate must be presented for carriage along with the completed Animal Travel Indemnity Form on the travel date
  2. Unaccompanied animals must be delivered/collected at our head office if travelling from/to Johannesburg
  3. There are specific carrier container dimensions and specifications – please see below and feel free to consult the Cemair Reservations Call Centre for clarification. Cemair also has suitable Pet Carrier Containers available for hire.
  4. Reservations for the flight of your choice should be confirmed 24 hours prior to departure with your reservations agent.
  5. Larger Animals (more than 32 kg including container) will be carried in the hold of the aircraft. Arrangement for these animals should be confirmed at least 48hours prior to departure. If travelling from/to Johannesburg, these animals need to be dropped off/collected from our head office.
  6. Smaller animals (less than 32kg including container) may be carried in the cabin only if there is no objection from fellow passengers. Should the animal be permitted to travel in the cabin, under no circumstances may the animal be removed from the container during flight.
  7. Unless carrying the animal is covered by the liability rules, FlyCemair will not be responsible for their loss, sickness, injury or death unless due to gross negligence.
  8. Whether your pets are traveling in the cabin or are being checked, you'll need to contact our Reservations personnel in advance to coordinate their accommodations. This will allow us to notify you of requirements or any travel changes that may affect you and your pet.

Pet Container Specifications and Requirements

  • Each animal must be placed in a rigid container that has enough space for them to turn about normally while standing, to stand and sit erect and to lie in a natural position
  • The required kennel length is the distance from the root of tail to tip of nose plus half the elbow to ground measurement
  • The required kennel width is twice the width of the widest point
  • The required kennel height is the distance from floor to tip of ears
  • The ventilation openings must be small enough so that paws and nose cannot protrude outside the container, but big enough that they can get enough oxygen.
  • The container must be lockable
  • The carrier must be made of fiberglass, metal or rigid plastics and MUST be leak proof and meet all requirements for safe and humane transport
  • Cemair does NOT allow wooden, fibreboard or wire mesh containers
  • Soft sided containers are not allowed
  • Carriers are subject to inspection and approval by Cemair, please provide us with a photo of the carrier you will be using when placing the booking. Failure to do so may result in carriage being denied.
  • The carrier must be identified with your pet's name and owner's contact information. The best way to do this is to attach your pet's information to the outside of the crate with duct tape or other sturdy tape.
  • The carrier should be sturdy in design and not collapsible. Roof should be solid but can have ventilation as long as the strength of the roof is not compromised. (We do not recommend crates with doors on the top.)
  • NO WHEELS. If the container has wheels, they should be removed or taped securely so that the kennel cannot roll.

Determining the size of carrier required

Measure your pet according to the chart below and compare your findings with the interior measurements of the carrier

Pet dimensions for CemAir

A= length of animal from nose to root of tail
B = height from ground to elbow joint
C = width across shoulders
D = height of animal in standing position (top of head for pets with non-erect ears - from tip of ears for pets with erect ears)
The length of the kennel must be equal to A + 1/2 B
The width of the kennel must be equal to Cx2

If your carrier does not meet the requirements, Cemair has suitable cat and dog containers available for hire. However these containers must be pre-booked.

 

Firearms and Ammunition

Firearms, ammunition and firearm parts may only be transported in checked baggage and in the correct container or case. Passengers must complete the necessary local police formalities to process the carriage of the firearm. Firearms, ammunition and firearm parts are prohibited from carry-on luggage.

A Handling fee of R280.00 per sector is charged for the carriage of handguns, sporting rifles and their ammunition. Payment will only be accepted at the counters on the day of departure.

Below is a summary of the key regulatory requirements to transport sporting firearms, handguns, firearm parts or ammunition in checked baggage:

  • All firearms must be declared to the airline before the check-in process, at least 3 days notification is required
  • The customer wanting to transport a firearm and/or ammunition must be present (without exception) with their licence and airline ticket as proof of travel
  • The firearm must be unloaded when handed in at the check-in counter
  • The firearm must be carried in a hard-sided container designed specifically for air travel
  • The container must be locked
  • The passenger must provide the key or combination to the screener if it is necessary to open the container, and then remain present during screening to take back possession of the key after the container is cleared
  • Any ammunition transported must be securely packed in fibre (such as cardboard, wood or metal boxes or other packaging specifically designed to carry small amounts of ammunition)
  • The ammunition cannot be transported in the same container as the firearm, it needs to properly packed and in a separate container as described above
  • Black power and percussion caps used with black-power type firearms are not permitted in carry-on or checked baggage

Ammunition – A maximum of 5kg, securely packed as detailed in the regulatory requirements will be permitted for carriage as a separate piece of baggage or within checked baggage. Ammunition must be declared in the same way as handguns or sporting rifles.

Cemair will only allow transportation of sporting guns and handguns packed in a specialised hard case carrier. This container will be carried in the hold (checked baggage).

Arrival and claiming your firearm and/or ammunition

Upon arrival at your destination please proceed to the departure hall where you will be handed your handgun/sporting rifle once it is offloaded form the aircraft. It is the responsibility of the passenger to ensure that they have correct documentation and allow ample time to process their firearm/ammunition through the correct channels. Failure to do so may result in denied boarding.

 

Connecting Flights

Cemair (Pty) Ltd currently does not offer international through-baggage or ticketing However, our customer service staff will make every effort to expedite transfer of passengers to connecting flights. We advise that passengers allow a minimum of 2 hours connecting time between international and domestic flights. Because Cemair (Pty) Ltd is a point to point airline, passengers will be required to clear immigrations and customs on arrival from International flights and then proceed to FlyCemair the check-in for the domestic flight.

 

Travelling when Pregnant

To avoid any unnecessary risks, Cemair recommends that all expectant mothers consult a doctor before booking their ticket. For the safety and comfort of all pregnant passengers, the following regulations shall apply:

  • Up to 28 weeks - Cemair Pty Ltd will carry pregnant women without a doctor’s certificate.
  • 28 to 36 weeks - A doctor’s certificate confirming the passenger’s fitness to fly and specifying the date that the baby is due is required on all Cemair (Pty) Ltd flights. This certificate must be produced at check-in.
  • 36 Weeks and beyond - Cemair (Pty) Ltd will not carry women during this period of pregnancy under any circumstances. It is the responsibility of pregnant women to advise Cemair (Pty) Ltd on their condition at the time the reservation is being made. If the reservation is made online, you must email tickets@cemair.co.za the booking reference.
  • Traveling with new-borns - A new born is permitted to travel from 2 days old, but we would recommend that travel is not done before 7 days old.