Call Centre: +27 11 395 4473
GEORGE

Bloemfontein / George Terms and Conditions

Bookings

Bookings can be made online or by e-mail by sending a booking request to tickets@cemair.co.za. The following information is required to place a booking:

  • Full passenger name as per RSA Identity Document or Passport
  • RSA ID number or Passport number
  • Mobile number (including international dialling code if outside South Africa)

Payment policy

Payment is required within 3 days of a booking being made, should travel be in advance of 3 days from placing the booking

Immediate payment is required should travel be within 3 days of booking

Once a Tax Invoice has been issued a booking is considered confirmed and full payment of invoice required. Penalties will apply for cancellations and changes

Ticket Changes

CemAir offers a flexible rebooking facility up to 24 hours prior to your flight departure where you may transfer the full value of your fare paid to an alternate date subject to a rebooking fee per person per sector. If the same booking class is not available, you will also have to pay in any difference in airfare

Change Fees

In addition to the difference in cost between the existing flight fare and the new flight fare, the fees for changing a booking are as follows:

  • More than 24 hours prior to departure – R280 per person per sector
  • Less than 24 hours prior to departure – R600 per person per sector

Cancellation fees

  • More than 24 hours prior to departure – R500 per person per sector
  • Less than 24 hours prior to departure – R1200 per person per sector

A "No Show" penalty of 100% applies - Tickets will be forfeited in the event that a passenger does not show up for a flight

Departure Information

Departures from Bram Fischer International Airport Bloemfontein

Flights from Bloemfontein Airport depart from domestic departures. Check-in counters open 90 minutes before the flight and close 45 minutes before the flight.

Late arrivals cannot unfortunately be accommodated. Passengers are advised to read the information provided on travel documentation.

Departures from George Airport

Flights from George Airport depart from Domestic Departures. Counter numbers will vary from time to time – please consult the display boards for information and any last minute changes. Check-in counters open 90 minutes before the flight and close 45 minutes before the flight.

Late arrivals cannot unfortunately be accommodated. Passengers are advised to read the information provided on travel documentation.

Luggage Allowance

Adults and children over 2 years are allowed 2 pieces of free checked luggage and hand luggage with a total weight of up to 21kg. A single hand luggage item is strictly limited to 6kg.

Passengers travelling with infants (0-24 months) will be allowed an additional 10kg for the infant.

Passengers connecting from/to International flights will be allowed an additional 10kg. Please note that proof of the international flight will have to be presented at the check-in counter.

Excess Luggage:

Luggage in excess of the above allowances is subject to an additional charge as well as space availability on a standby basis. Baggage taken on a standby basis will be accepted with the understanding that Cemair (Pty) Ltd is not liable for delays in the transportation of the baggage to its destination or costs incurred by passengers for the collection of “Standby” Baggage. Perishable items will not be accepted as standby baggage. Standby luggage is only loaded once the flight is closed and the Captain has given authorisation.

Any single bag weighing over 32kg will not be accepted and must be shipped separately or as cargo. Please contact our Reservations office for assistance.

To guarantee the carriage of excess baggage an extra seat must be purchased. This will provide the traveller with an additional 80kg baggage allowance. This may be arranged through our Reservations office or when you book online.

Sports Equipment, bicycles, fishing Gear, etc:

The transport of sports equipment is subject to a handling fee of R250.00 per flight. Please make arrangements with the Reservations office prior to your flight.

Lost Baggage Claims:

Written notice to the carrier must be made within 7 days of travel date.

General Terms

  • It is the shared responsibility of the booking agent and passenger to ensure that directions to the point of departure, location of check-in counter(s), regulations pertaining to luggage and other matters relevant to the flight, are obtained and, if necessary, distributed timeously
  • Departure and arrival times cannot be guaranteed; in the event of unforeseen circumstances or unfavourable weather conditions either at the point of departure or at the intended destination, the sole discretion of the captain in command will apply
  • It is recommended that passengers allow at least two hours transit time if required to board a connecting flight

Office Hours

07:00-19:00, Mondays to Fridays

08:00-17:00, Saturdays and Sundays

Enquiries

Should you have any difficulty at the airport please contact 0861   CEMAIR (0861 236  247) or 011 395 4473