Call Centre: 0861 CemAir
0861 236247
International: +27 11 390 1110
KATHU (SISHEN)

Kathu (Sishen) Terms and Conditions

PLEASE NOTE THAT THE FLIGHT TO SISHEN IS SUBJECT TO THE NECESSARY CLEARANCES BEING OBTAINED, TO LAND AT SISHEN AIRFIELD.

Bookings

Bookings can be made online or by e-mail by sending a booking request to tickets@cemair.co.za. The following information is required to place a booking:

  • Full passenger name as per RSA Identity Document or Passport
  • RSA ID number or Passport number
  • Mobile number (including international dialling code if outside South Africa)

An Administration fee of R250.00 will be charged for bookings made through the Reservations Office

Payment policy

Payment is required within 3 days of a booking being made, should travel be in advance of 3 days from placing the booking

Immediate payment is required should travel be within 3 days of booking

Once a Tax Invoice has been issued a booking is considered confirmed and full payment of invoice is required. Penalties will apply for cancellations and changes

No Refunds

Tickets are not refundable. The credit can be retained for utilization by any other employee of the same company to travel.

Ticket Change Fees

Premium Fare:

  • Date changes / cancellations more than 24 hours prior to departure will not incur any penalties
  • Date changes / cancellations less than 24 hours prior to departure will incur a penalty of R250.00 per sector
  • No Show penalty of 100% applies

Standard and Special Fares:

  • Date changes / cancellations more than 24 hours prior to departure will incur a penalty of 50% of the fare
  • Date changes / cancellations less than 24 hours prior to departure will incur a penalty of 90% of the fare
  • No Show penalty of 100% applies

Departure Information

Departures from OR Tambo International Airport

Flights from OR Tambo International airport depart from domestic departures, Terminal B, counter numbers B142-B143. Please consult the display boards for any last minute changes.

Check-in counters open 90 minutes before the flight and close 30 minutes before the flight. Late arrivals cannot unfortunately be accommodated. Passengers are advised to read the information provided on travel documentation.

Departures from Kathu (Sishen) Airport

Check-ins for the flights from Kathu (Sishen) are facilitated by the crew at the airfield. Aircraft doors will close 20 minutes prior to departure.

Late arrivals cannot unfortunately be accommodated. Passengers are advised to read the information provided on travel documentation.

Departures from Bram Fischer International Airport Bloemfontein

Flights from Bloemfontein Airport depart from the main terminal building. Check-in counters open 90 minutes before the flight and close 30 minutes before the flight.

Late arrivals cannot unfortunately be accommodated. Passengers are advised to read the information provided on travel documentation.

Luggage Allowance

Luggage is limited to 12kg per passenger.

The operator reserves the right to refuse the transport of luggage which exceeds these limitations or which does not comply with regulatory guidelines.

It is prohibited to take any hazardous items such as, knives, guns, scissors or anything else that could pose a danger to safety, on board our aircraft.

In the interest of safety the aforementioned limitations will be strictly adhered to.

General Terms

  • It is the shared responsibility of the booking agent and passenger to ensure that directions to the point of departure, location of check-in counter(s), regulations pertaining to luggage and other matters relevant to the flight, are obtained and, if necessary, distributed timeously
  • Departure and arrival times cannot be guaranteed; in the event of unforeseen circumstances or unfavourable weather conditions either at the point of departure or at the intended destination, the sole discretion of the captain in command will apply
  • It is recommended that passengers allow at least two hours transit time if required to board a connecting flight

Office Hours

07:00-19:00, Mondays to Fridays

08:00-17:00, Saturdays and Sundays

Enquiries

Should you have any difficulty at the airport please contact 0861 CEMAIR (0861 236  247) or 011 395 4473