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Extras & Info

Check Visa requirements for travel

Introducing CemAir's Passport Visa Check!

Planning your next trip? CemAir is here to make your travel experience hassle-free, starting from the very beginning. We understand that checking visa requirements can be a tedious task!

With this new Passport Visa Check feature, we've got you covered.

Simply click on the link provided below and enter your passport information:

IATA - Personalised Passport, Visa & Health travel documentation advice (iatatravelcentre.com)

This intelligent system will swiftly analyze your details, providing you with a comprehensive report of the visas required for both your in-transit stops and final destination. No more confusion, no more last-minute surprises.

Car Rental & Valet Parking

Hire from Avis through CemAir at best rates

We have partnered with Airport Parking Joburg, to bring you the ultimate convenience and peace of mind when flying from OR Tambo International Airport. With this new partnership, you can now experience a seamless journey from the moment you arrive at the airport.
To book your Valet Parking experience, simply Click Here and complete the easy-to-use booking form. Don't miss out on this incredible opportunity to elevate your travel experience with CemAir and Airport Parking Joburg.

 

Checking In

Online check-in is available 24 hours before a flight. This includes the pre-selection of seating and the pre-printing of a boarding pass.

  • Check-in online at www.flycemair.co.za
  • Click on “Manage My Bookings” and follow the prompts
  • Pre-select your seat
  • Pre-print your boarding pass
  • Available at all airports except Sishen
  • If you have no check-in luggage you can proceed straight to the boarding gates

Domestic flights: Check-in counters open 90 minutes prior to the scheduled departure and close 45 minutes prior to departure for Johannesburg and Cape Town Airports and 30 minutes prior to departure in Plettenberg Bay and Margate. To facilitate on-time departures passengers are asked to proceed directly to the boarding gate area once checked in.

Regional flights: Check-in counters open 3 hours before departure and close 1 hour before departure. To facilitate on-time departures passengers are asked to proceed directly to the boarding gate area once checked in.

Check-in counters in Johannesburg are located in Terminal B, Domestic Flights. Please consult the display board for the allocated check in counters for the day.

For check-in counters in Cape Town, please consult the display board to confirm.

Check-in Counters in Margate, Plettenberg Bay and Sishen are located in Domestic Departures. Please consult the display board for the allocated check in counters for the day.

Passengers must produce photographic ID when checking in for their flight. Should proof of identity not be available, passengers may be denied boarding.

Children under 16 and infants who do not have an official government issued photo ID can use as proof of ID their birth certificate and in the case of under 5, their vaccination certificate.

Airport Departure and Security taxes are included in the price of the ticket.

 

Baggage Allowances

Checked Luggage

The Baggage Allowance on ALL routes is 21kgs (checked, this includes SkyCheck Luggage) and 7kg Carry-on
Where excess baggage, or an additional baggage allocation is purchased, no single bag weighing over 32kg will be accepted and must be shipped separately as cargo.

Infant Baggage Allowance

Passengers travelling with infants (0-24 months) will be allowed an additional 10kg for the infant. This does not include a pram and/or car seat which will be charged at the excess luggage rate per kilogram.

Excess Baggage

Extra pieces of baggage (in excess of the checked baggage allowance) will be subject to excess and/or the additional baggage charges and will only be accepted on a space available (Standby) basis.

Domestic passengers will be charged R35.00 per kilogram for all luggage over the 21kg allowance.

Passengers flying on our regional routes (into Africa) will be allowed 30kgs luggage per person.

All passengers flying regionally from RSA (Outbound) on our flights will be charged R60.00 per kilogram over the 30kg weight allowance.

All passengers flying regionally into RSA (Inbound) on our flights will be charged USD6.00 per kilogram over the 30kg weight allowance.

All CemAir Interline partner passengers will be allowed their allocated allowance as per partner ticket provided their booking is on one ticket for both flights. If separate bookings are made for their CemAir flight and their international connecting flight, we will not allow the baggage allowance of the interline partner and the passenger will be liable for additional baggage charges.

Interline partners are as follows:

  • Qatar
  • Ethiopian Airlines
  • Emirates
  • Proflight
  • Egypt Air
  • Air Mozambique (LAM)
  • South African Airways (SAA)

All Interline partner passengers over the allowable weight as per partner ticket will be charged R60.00 per kilogram.

All domestic passengers connecting on international flights (Non-IET - passengers traveling on airlines that are not CemAir interline partners) will be allowed 21kgs and will be charged at R35.00 per kilogram over this allowance.

All international passengers connecting regionally will be allowed 30kgs and charged R60.00 per kilogram over the allowance.

Excess baggage may be purchased online or paid at the airport when checking-in for a flight.

Baggage taken on a standby basis will be accepted with the understanding that CemAir (Pty) Ltd is not liable for delays in the transportation of the baggage to its destination or costs incurred by passengers for the collection of “Standby” Baggage. Perishable items will not be accepted as standby baggage.

Excess baggage is on a standby basis and is subject to space and is only loaded once the flight is closed and authorisation from the Captain has been obtained.To guarantee the carriage of excess baggage passengers may book an extra seat to avail themselves of an additional 80kg baggage allowance. This may be arranged through the CemAir Reservations office.

Sports Equipment

Due to the size and fragility, Sports equipment will be charged a handling fee of R250.00 per flight. Prior notification to the airline is advisable. Sporting equipment does not form part of the free checked luggage allowance. Arrangements must be made with the Reservations team in advance. Items should be packed correctly for handling.

 

Hand Luggage

Hand Luggage

In addition to the overall checked allowance (as stipulated by route), passengers may also carry on-board small personal items such as a handbag, umbrella, and laptop (Provided it is in a thin laptop satchel). The following are classified as Personal items allowed in the cabin:

  • Handbag, pocket book or purse
  • One foldable garment bag (sum of dimensions of 185cm)
  • Overcoat, wrap or blanket
  • Umbrella or walking stick
  • Small camera and/or binoculars
  • Reading matter for flight
  • Infant food for consumption during the flight
  • Infant carry basket/carry cot
  • Portable PC to be carried in applicable bag. The PC bag may not to be utilized for any other purpose and the PC may not be activated without permission from crew
  • Mobile phone (not to be utilized during flight).

Determining the size of your Hand Luggage

Measure your hand luggage according to the picture below

Hand baggage dimensions for CemAir

Maximum weight: 7kg
Maximum size: 36 x 23 x 56cm
(including handles, pockets and wheels)

Plus one small handbag/personal bag or a slimline laptop bag

 

Unaccompanied Minors

Unaccompanied Minors-Fares

Unaccompanied Minor booking fee of R1200.00 will be levied together with the available fare class.

Unaccompanied Minors-General

All unaccompanied minors must be booked and confirmed with the CemAir reservations Team at least 3 days before the flight.

Minors between the ages of 6 and 12 years qualify to travel on an unaccompanied basis on CemAir. A child under the age of 6 years will not be permitted to travel unless accompanied by an adult. CemAir (Pty) Ltd will only accept ONE unaccompanied minor per flight. CemAir (Pty) Ltd will not be held responsible should an unaccompanied minor not be booked in the correct manner and is not able to be taken on a flight. It is therefore essential that when booking an unaccompanied minor whether directly or through a Travel agent that advance notice needs to be given to the airline.

Unaccompanied minors must be checked in by an adult guardian who must provide photo identification and contact information, as well as the relationship to the child. Upon arrival at the destination city, CemAir Agents or appointed agents will also check photo identification and contact information before releasing the child to the guardian, who is predetermined in the child’s reservation documents. If a child is travelling as an unaccompanied minor, they must be in possession of the “UM form” which can be obtained from any of the CemAir reservations team. Travel Documents for the unaccompanied minor must be placed in a secure bag and handed to the ground agent upon check in.

Checking-in Unaccompanied Minors at the Airport

Parents / Guardians will need to accompany the minor to the airport and proceed to the designated CemAir check-in counters. Check-in is required at least one hour before the flight’s scheduled departure. An “Unaccompanied Minor Consent Form” will need to be completed and signed. This will include details of who will be collecting the minor at the end of their journey as well as alternative contact details in case there is any disruption to flights or the person collecting the child at the destination is not present.

The handling advice form will require the following information:

  • Age of the minor
  • Whether they have any allergies or other health issues
  • Name, address and telephone number of both the persons delivering the minor into our care and the name, address and telephone number of the person collecting the minor at the destination (including photographic identification)
  • A further contact number on which nominated parent/guardian can always be contacted both at the departing and arrival airport. This is particularly important should there be any disruptions to the flights.

Arrival of Unaccompanied Minors at the Destination

Our ground staff or appointed agent will accompany the minor from the aircraft through all the arrival procedures until they have met up with the person nominated to collect them. If the person collecting the minor is delayed, it is essential that CemAir is advised. The safety and security of the minor child is of upmost importance and we ask for photographic identification of the person collecting the minor to make sure it is the person nominated to meet them.

 

Wheelchairs

Medical and Special Needs

Wheelchair services as defined below under WCHR are readily available at all airports, and may be booked together with your flight. Options and pricing are presented when you book your ticket. All other Special Assistance required can be arranged and booked at the check in desk on the day of departure.

Passengers should check-in at least 90 minutes prior to departure. This will allow CemAir the extra time to take care of these travelling and seating requirements before those of other customers. These passengers should not use the online check-in facility as it is important that we have the opportunity to discuss and confirm the exact level of assistance required before the flight. If a passenger is physically able to assist with their own evacuation in the case of an emergency and is confident in his / her ability to do so, he/she can travel independently without the need of a safety assistant. If a passenger is unable to physically assist with their own evacuation in the case of an emergency he/she is still welcome to travel with CemAir, however he/she will need to travel with a safety assistant 16 years or older capable of physically assisting with this evacuation.

When Special Assistance is required, passengers need to complete the Special Assistance Request Form. This form can be handed in at the check-in counter on the day of departure.

We utilise the following classification codes to determine the extent of the special needs:

  • MAAS - Meet and assist passengers. Only need assistance as not one hundred percent certain of the airport layout (we also utilise this service for children between the ages of 12 and 16 travelling alone)
  • WCHR - Unable to walk long distance, can use stairs and walk to a seat. Able to walk short distances but requires assistance getting to and from the aircraft. Must be able to ascend and descend stairs (uur aircraft are equipped with approximately 6 (six) stairs leading into the cabin)
  • WCHS - Unable to walk long distance or use stairs, can walk to seat. Able to walk short distances but require assistance getting to and from the aircraft and are unable to ascend or descend aircraft steps without assistance. You must be able to walk to your seat once on-board.
  • WCHC - Unable to walk at all and requires a lifting device into the aircraft and chair. Please note that there is currently no lifting device available for the aircraft type we utilise on our flights. The aisle chair is used for seating. A wheelchair does not fit down the aisle of our aircraft. A support person will be required to carry you up and down the stairs and lift you into and out of the aircraft seat on boarding and disembarking. Some of our aircraft do not operate with cabin attendants on-board, therefore passengers who require this service MUST travel with an able bodied passenger 16 years or older. In Johannesburg and Cape Town, we can supply passengers with a passenger aid unit (PAU) to and from the aircraft. All staff are trained to assist and will help with carrying you into the aircraft and to your seat. An able bodied passenger is still required to travel with you. PAU services are free of charge and can either be booked online or through your local CemAir Office.
 

Visually Impaired

For our visually impaired travellers, we are more than happy to have your trusted guide dog fly with you. They can be carried free of charge subject to availability, but will not have a seat. Please call our Contact Centre ahead of time to have this arranged.

All passengers accompanied by a fully trained guide dog in the cabin next to them will require a certificate to be taken with them to the check-in counter for the guide dog.

Passengers who are both visually and hearing impaired must please travel with a self-supplied escort.

 

Flying with Pets

CemAir has robust standards in place around the transportation of animals to ensure the comfort and safety of pets at each stage of their journey. These standards are constantly reviewed by us to ensure your pet is offered the best possible care.

  • Small domestic cats and dogs can be transported in a container on-board CemAir flights (subject to space being available), accompanied by the owner.
  • Unaccompanied cats and dogs and all other types of animals will be flown in the hold of the aircraft.
  • All pets must have been vaccinated for Rabies. The vaccination card must be presented along with the completed Animal Travel Indemnity Form on the date of travel.
  • Reservations must be made and confirmed 72 hours prior to departure by contacting pet-travel@cemair.co.za.
  • Carrier container dimensions and specifications are illustrated below. CemAir has suitable cat and dog containers available for hire, should your container not meet the requirements.

Pet Container Specifications and Requirements

  • Each animal must be placed in a rigid, lockable container that meet all requirements for safe and humane transport i.e. enough space for them to turn about normally while standing.
  • The rigid carrier must be made of plastics, be leak proof and have enough ventilation.
  • Measure your pet according to the chart below and compare your findings with the interior measurements of the carrier.
Pet dimensions for CemAir

A= length of animal from nose to root of tail
B = height from ground to elbow joint
C = width across shoulders
D = height of animal in standing position (top of head for pets with non-erect ears - from tip of ears for pets with erect ears)
The length of the kennel must be equal to A + 1/2 B
The width of the kennel must be equal to Cx2

  • Please provide a photo of the container you will be using when placing the booking through pet-travel@cemair.co.za. Failure to do so may result in carriage being denied.
  • The container must be identified with your pet's name and owner's contact information. The best way to do this is to attach the information to the outside of the container with e.g. duct tape.
  • If the container has wheels, they should be removed or taped securely so that the kennel cannot roll.
  • Containers are subject to inspection and approval by CemAir.

Please note that we are not flying any pets from Johannesburg to Port Elizabeth and from Port Elizabeth to Johannesburg, until further notice.

 

Connecting Flights

CemAir (Pty) Ltd currently does not offer international through-baggage or ticketing. However, our customer service staff will make every effort to expedite transfer of passengers to connecting flights. We advise that passengers allow a minimum of 2 hours connecting time between international and domestic flights. Because CemAir (Pty) Ltd is a point to point airline, passengers will be required to clear immigration and customs on arrival from International flights and then proceed to the CemAir check-in desk to check-in for the domestic flight.

 

Travelling when Pregnant

To avoid any unnecessary risks, CemAir recommends that all expectant mothers consult a doctor before booking their ticket. For the safety and comfort of all pregnant passengers, the following regulations shall apply:

  • Up to 28 weeks - CemAir Pty Ltd will carry pregnant women without a doctor’s certificate.
  • 28 to 36 weeks - A doctor’s certificate confirming the passenger’s fitness to fly and specifying the date that the baby is due is required on all CemAir (Pty) Ltd flights. This certificate must be produced at check-in.
  • 36 Weeks and beyond - CemAir (Pty) Ltd will not carry women during this period of pregnancy under any circumstances. It is the responsibility of pregnant women to advise CemAir (Pty) Ltd on their condition at the time the reservation is being made. If the reservation is made online, you must email tickets@cemair.co.za the booking reference.
  • Traveling with new-borns - A new born is permitted to travel from 2 days old, but we would recommend that travel is not done before 7 days old.
 

Schedules and Cancellations

  • 1.  Schedules: we will use our best efforts to avoid delay in the carriage of you and your Baggage. We will endeavour to adhere to published schedules in effect on the date of travel. However, the times shown in timetables, schedules or elsewhere are subject to change at any time, and we shall not be liable in any way whatsoever for any loss incurred by Passengers as a result of such change;
  • 2.  Cancellations, changes of schedules: at any time after a booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or an Uncontrollable Event, or for reasons of safety, or commercial reasons.
  • 3.  Remedies for cancellation, rerouting and delays for technical or operational delays caused by CemAir
    (excluding Force Majeure for 3rd parties)
    • 3.1    The Passenger will be entitled to choose one of the following three (3) available Remedies in the event of a Cancellation or a Schedule Change as a result of Technical or Operational reasons and the Airline -
      • fails to stop at the Passenger's destination, or;
      • causes the Passenger to miss a connecting flight with the Airline or with another Airline for which the Passenger holds a through confirmed Ticket* (with a planned connection time of twenty-four (24) hours or less) and adequate time existed to make the connection after the scheduled time of arrival of the Passenger’s flight.
        *Exception for separate Tickets when travelling from one CemAir flight to another CemAir flight.
      • 3.1.1  Remedy One - the Airline will carry the Passenger as soon as operationally possible on another CemAir flight on which space is available without additional charge and, where necessary, extend the period of validity of the Passenger’s Ticket to cover that carriage. In the event that the Passenger accepts this remedy the Passenger will have no further claims against the Airline whatsoever.
      • 3.1.2  Remedy Two - the Airline will reroute the Passenger under comparable transport conditions to the destination and class shown on the Passenger’s Ticket without additional charge on another CemAir flight on which space is available or on the flight of another Airline with whom the Airline have an agreement with, or by other mutually agreed means.
      • Should there be no reasonable flights available, the Airline will reroute the Passenger to the closest possible alternative destination in agreement with the Passenger.
      • Any ground services from there will be for the Passenger’s expense (this expense should be claimed from the Passenger’s travel insurance). In the event that the Passenger accepts this remedy it is the Passenger’s responsibility to familiarise the alternative carrier’s conditions of carriage and the Passenger will have no further claims against the Airline whatsoever.
      • 3.1.3  Remedy Three - the Airline will give the Passenger an involuntary full refund in accordance with the Refund Policy. In the event that the Passenger accepts this remedy, the Passenger will have no further claims against the Airline whatsoever.
    • 3.2    Weather Delays
      • 3.2.1  It may happen that the Airline experiences uncontrollable delays caused by adverse weather conditions which are unavoidable. In such circumstances in the interest of the safety of our Passengers, a flight will either be -
        • Cancelled,
        • Return to the airport of departure, or,
        • Divert to another destination.
      • The Airline will not be liable to cover any Passenger expenses that arise as a result of the delay, diversion or disruption due to the weather.
      • 3.2.2  In the event of a delay, diversion or disruption due to adverse weather conditions, the Airline will not assume any liability for connecting flights that the Passenger may miss as a result of the delay or diversion. Neither will the Airline be held liable for any hotel, meals or surface transport costs arising from such delays or diversions. The same applies to a flight having to divert back to the airport of origin.
      • 3.2.3  In the event of a flight being Cancelled or Diverted as a result of adverse weather conditions, the airline will offer the Passenger a choice between making an alternative reservation within the validity of the ticket subject to availability or a refund.
    • 3.3    Denied Boarding
      • 3.3.1  As a matter of policy, the Airline does not oversell its flights. There are however times when the Passenger will be denied boarded on a flight in the event that the Airline experiences:
        • 3.3.1.1 Changes in the weather (head or tail winds, heat, rain, cyclones etc.) that limits the Airline to carry fewer Passengers than planned due to the weight restrictions imposed on the aircraft.
        • 3.3.1.2 An aircraft gauge change resulting in more Passengers being booked than the capacity available.
        • 3.3.1.3 A payload restriction, which are limits placed on the aircraft when flight planning taking into consideration the fuel requirements which could include uplifting extra fuel due to bad weather en-route or temperature changes or unforeseen amount of Baggage accepted for a flight.
      • 3.3.2  In the unlikely event that the Airline is not able to provide the Passenger a seat for a flight for which the Passenger has a confirmed reservation and the Passenger has met all applicable check-in and boarding deadlines, the Airline will carry the Passenger on another CemAir flight. The Airline shall provide compensation to those Passengers denied boarding in accordance with our denied boarding policy in terms of Clause 3.4 (Denied Boarding Compensation).
      • 3.3.3  All the Administration penalties and cancellation fees will be waived in these instances.
      • 3.3.4  The Airline accepts no further liability to the Passenger for any loss or expense whatsoever.
    • 3.4    Denied Boarding Compensation
      • In the event that the Airline needs to deny boarding to a Passenger, the Passenger will not be denied a seat until the Airline first asks for volunteers willing to give up their confirmed seats in exchange for compensation and travel on a later specified flight.
      • If there are not enough volunteers, the Airline will deny boarding to Passengers in accordance with its company policy on boarding priority. If a Passenger is involuntarily denied boarding and has met all applicable check-in and boarding deadlines, the Airline will transport the Passenger on the next available flight and a letter of compensation will be e-mailed to the Passenger from the CemAir Customer Care department which will entitle the Passenger to -
        • a.  A free one-way ticket (including taxes) redeemable on the airline only.
        • b.  Over the same sector that the Passenger was denied - domestic or regional.
        • c.  In the same cabin (business or economy class) that the Passenger was denied.
        • d.  The letter of compensation is valid for one (1) year from the date thereof and is strictly non-transferable.
  • 4.  Where a cancellation or significant alteration is made to our schedule before the date of your departure, we will use reasonable efforts to inform you of any such cancellation or alteration using the information provided to us at the time of making the reservation.
 

Post Flight Survey

Thank you for choosing CemAir for your recent flight! We value your feedback and would appreciate it if you could take a few moments to answer the questions of our Post Flight Survey that you will receive on email after your flight.

 

Security Procedures

Liquids in containers over 100ml must be packed into the baggage that you check into the aircraft hold. Gels, lotions and liquids, pastes, pressurised foams and sprays, foodstuffs and liquid cosmetics may be placed in your hand luggage in containers up to 100m in the re-sealable bag supplied on arrival at the airport passenger terminal. Medicines, baby food and non-liquid cosmetics are allowed as hand luggage.

 

Tax Invoices

Click here to request a South African Tax Invoice.

 

Reservations Office Hours

Mon-Fri
06h00 – 20h00
Sat
08h00 – 17h00
Sundays
08h00 – 17h00
Public holidays
08h00 – 17h00