Check Visa requirements for travel
Introducing FlyCemAir's Passport Visa Check!
Planning your next trip? FlyCemAir is here to make your travel experience hassle-free, starting from the very beginning. We understand that checking visa requirements can be a tedious task!
With this new Passport Visa Check feature, we've got you covered.
Simply click on the link provided below and enter your passport information:
This intelligent system will swiftly analyze your details, providing you with a comprehensive report of the visas required for both your in-transit stops and final destination. No more confusion, no more last-minute surprises.
Online check-in is available 24 hours before a flight. This includes the pre-selection of seating and the pre-printing of a boarding pass.
Domestic flights: Check-in counters open 90 minutes prior to the scheduled departure and close 45 minutes prior to departure for Johannesburg and Cape Town Airports and 30 minutes prior to departure in Plettenberg Bay and Margate. To facilitate on-time departures passengers are asked to proceed directly to the boarding gate area once checked in.
Regional flights: Check-in counters open 3 hours before departure and close 1 hour before departure. To facilitate on-time departures passengers are asked to proceed directly to the boarding gate area once checked in.
Check-in counters in Johannesburg are located in Terminal B, Domestic Flights. Please consult the display board for the allocated check in counters for the day.
For check-in counters in Cape Town, please consult the display board to confirm.
Check-in Counters in Margate, Plettenberg Bay and Sishen are located in Domestic Departures. Please consult the display board for the allocated check in counters for the day.
Passengers must produce photographic ID when checking in for their flight. Should proof of identity not be available, passengers may be denied boarding.
Children under 16 and infants who do not have an official government issued photo ID can use as proof of ID their birth certificate and in the case of under 5, their vaccination certificate.
Airport Departure and Security taxes are included in the price of the ticket.
The Baggage Allowance on ALL routes is 21kgs (checked, this includes SkyCheck Luggage) and 7kg Carry-on
Where excess baggage, or an additional baggage allocation is purchased, no single bag weighing over 32kg will be accepted and must be shipped separately as cargo.
Infant Baggage Allowance
Passengers travelling with infants (0-24 months) will be allowed an additional 10kg for the infant. This does not include a pram and/or car seat which will be charged at the excess luggage rate per kilogram.
Extra pieces of baggage (in excess of the checked baggage allowance) will be subject to excess and/or the additional baggage charges and will only be accepted on a space available (Standby) basis.
Domestic passengers will be charged R35.00 per kilogram for all luggage over the 21kg allowance.
Passengers flying on our regional routes (into Africa) will be allowed 30kgs luggage per person.
All passengers flying regionally from RSA (Outbound) on our flights will be charged R60.00 per kilogram over the 30kg weight allowance.
All passengers flying regionally into RSA (Inbound) on our flights will be charged USD6.00 per kilogram over the 30kg weight allowance.
All CemAir Interline partner passengers will be allowed their allocated allowance as per partner ticket provided their booking is on one ticket for both flights. If separate bookings are made for their CemAir flight and their international connecting flight, we will not allow the baggage allowance of the interline partner and the passenger will be liable for additional baggage charges.
Interline partners are as follows:
All Interline partner passengers over the allowable weight as per partner ticket will be charged R60.00 per kilogram.
All domestic passengers connecting on international flights (Non-IET - passengers traveling on airlines that are not CemAir interline partners) will be allowed 21kgs and will be charged at R35.00 per kilogram over this allowance.
All international passengers connecting regionally will be allowed 30kgs and charged R60.00 per kilogram over the allowance.
Excess baggage may be purchased online or paid at the airport when checking-in for a flight.
Baggage taken on a standby basis will be accepted with the understanding that CemAir (Pty) Ltd is not liable for delays in the transportation of the baggage to its destination or costs incurred by passengers for the collection of “Standby” Baggage. Perishable items will not be accepted as standby baggage.
Excess baggage is on a standby basis and is subject to space and is only loaded once the flight is closed and authorisation from the Captain has been obtained.To guarantee the carriage of excess baggage passengers may book an extra seat to avail themselves of an additional 80kg baggage allowance. This may be arranged through the CemAir Reservations office.
Due to the size and fragility, Sports equipment will be charged a handling fee of R250.00 per flight. Prior notification to the airline is advisable. Sporting equipment does not form part of the free checked luggage allowance. Arrangements must be made with the Reservations team in advance. Items should be packed correctly for handling.
In addition to the overall checked allowance (as stipulated by route), passengers may also carry on-board small personal items such as a handbag, umbrella, and laptop (Provided it is in a thin laptop satchel). The following are classified as Personal items allowed in the cabin:
Determining the size of your Hand Luggage
Measure your hand luggage according to the picture below
Maximum weight: 7kg
Maximum size: 36 x 23 x 56cm
(including handles, pockets and wheels)
Plus one small handbag/personal bag or a slimline laptop bag
Unaccompanied Minor booking fee of R1200.00 will be levied together with the available fare class.
All unaccompanied minors must be booked and confirmed with the CemAir reservations Team at least 3 days before the flight.
Minors between the ages of 6 and 12 years qualify to travel on an unaccompanied basis on CemAir. A child under the age of 6 years will not be permitted to travel unless accompanied by an adult. CemAir (Pty) Ltd will only accept ONE unaccompanied minor per flight. CemAir (Pty) Ltd will not be held responsible should an unaccompanied minor not be booked in the correct manner and is not able to be taken on a flight. It is therefore essential that when booking an unaccompanied minor whether directly or through a Travel agent that advance notice needs to be given to the airline.
Unaccompanied minors must be checked in by an adult guardian who must provide photo identification and contact information, as well as the relationship to the child. Upon arrival at the destination city, CemAir Agents or appointed agents will also check photo identification and contact information before releasing the child to the guardian, who is predetermined in the child’s reservation documents. If a child is travelling as an unaccompanied minor, they must be in possession of the “UM form” which can be obtained from any of the CemAir reservations team. Travel Documents for the unaccompanied minor must be placed in a secure bag and handed to the ground agent upon check in.
Checking-in Unaccompanied Minors at the Airport
Parents / Guardians will need to accompany the minor to the airport and proceed to the designated CemAir check-in counters. Check-in is required at least one hour before the flight’s scheduled departure. An “Unaccompanied Minor Consent Form” will need to be completed and signed. This will include details of who will be collecting the minor at the end of their journey as well as alternative contact details in case there is any disruption to flights or the person collecting the child at the destination is not present.
The handling advice form will require the following information:
Arrival of Unaccompanied Minors at the Destination
Our ground staff or appointed agent will accompany the minor from the aircraft through all the arrival procedures until they have met up with the person nominated to collect them. If the person collecting the minor is delayed, it is essential that CemAir is advised. The safety and security of the minor child is of upmost importance and we ask for photographic identification of the person collecting the minor to make sure it is the person nominated to meet them.
Medical and Special Needs
Wheelchair services as defined below under WCHR are readily available at all airports, and may be booked together with your flight. Options and pricing are presented when you book your ticket. All other Special Assistance required can be arranged and booked at the check in desk on the day of departure.
Passengers should check-in at least 90 minutes prior to departure. This will allow CemAir the extra time to take care of these travelling and seating requirements before those of other customers. These passengers should not use the online check-in facility as it is important that we have the opportunity to discuss and confirm the exact level of assistance required before the flight. If a passenger is physically able to assist with their own evacuation in the case of an emergency and is confident in his / her ability to do so, he/she can travel independently without the need of a safety assistant. If a passenger is unable to physically assist with their own evacuation in the case of an emergency he/she is still welcome to travel with CemAir, however he/she will need to travel with a safety assistant 16 years or older capable of physically assisting with this evacuation.
When Special Assistance is required, passengers need to complete the Special Assistance Request Form. This form can be handed in at the check-in counter on the day of departure.
We utilise the following classification codes to determine the extent of the special needs:
For our visually impaired travellers, we are more than happy to have your trusted guide dog fly with you. They can be carried free of charge subject to availability, but will not have a seat. Please call our Contact Centre ahead of time to have this arranged.
All passengers accompanied by a fully trained guide dog in the cabin next to them will require a certificate to be taken with them to the check-in counter for the guide dog.
Passengers who are both visually and hearing impaired must please travel with a self-supplied escort.
Flying with Pets
CemAir has robust standards in place around the transportation of animals to ensure the comfort and safety of pets at each stage of their journey. These standards are constantly reviewed by us to ensure your pet is offered the best possible care.
Pet Container Specifications and Requirements
A= length of animal from nose to root of tail
B = height from ground to elbow joint
C = width across shoulders
D = height of animal in standing position (top of head for pets with non-erect ears - from tip of ears for pets with erect ears)
The length of the kennel must be equal to A + 1/2 B
The width of the kennel must be equal to Cx2
CemAir (Pty) Ltd currently does not offer international through-baggage or ticketing However, our customer service staff will make every effort to expedite transfer of passengers to connecting flights. We advise that passengers allow a minimum of 2 hours connecting time between international and domestic flights. Because CemAir (Pty) Ltd is a point to point airline, passengers will be required to clear immigrations and customs on arrival from International flights and then proceed to FlyCemAir the check-in for the domestic flight.
Travelling when Pregnant
To avoid any unnecessary risks, CemAir recommends that all expectant mothers consult a doctor before booking their ticket. For the safety and comfort of all pregnant passengers, the following regulations shall apply:
Schedules and Cancellations
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Reservations Office Hours