About SKYREWARDS

GENERAL INFORMATION

SKYREWARDS is the frequent flyer programme of CemAir which rewards our loyal customers. Members earn SKYREWARDS Mileage points on CemAir scheduled flights which can then be exchanged for free tickets that can be used by the member. Membership is free. We will soon be adding more partners that will enhance the programme benefits by offering redemption on other airlines, products and services.

HOW TO JOIN

All applications must be made on-line by clicking the "Join SKYREWARDS" button on the home page or follow this link. The submission of an Application is deemed to be an acceptance of the Terms and Conditions of the SKYREWARDS programme which can be found on the CemAir website.

EARNING MILES

• The number of miles that are earned depends on the distance flown and the fare type that is paid. The system automatically calculates the miles and adds them to the Members account when the ticket is lifted at check-in, and not when the reservation is made.
• Free SKYREWARDS Miles reward tickets, children's fares, and some discounted fares and designated special promotions/fares, spouse fares, charters, inclusive tours, free or complimentary tickets are not eligible for SKYREWARDS Miles.
• Actual mileage distance is calculated using Statute Miles which is awarded to passengers travelling on fares in different classes. Passengers travelling at lower or higher fares will earn a percentage of the actual mileage as follows:
• Special Fares: Earn 50 percent of the actual miles
• Standard Fares: Earn the actual miles
• Corporate Fares: Earn 50 percent more than the actual miles
• Premium Fares: Earn double the actual miles

FARE FAMILY – Earning miles

You’ll need to ensure your Membership number is in your reservation before you fly otherwise your account won’t automatically be updated. If you forget you can use our Online Form to claim missing miles for flights taken in the past 60 days.

SPENDING MILES

SKYREWARDS Miles can be redeemed and exchanged for free tickets on CemAir scheduled flights. The passenger must pay for any additional fuel surcharges, airport taxes and service fees. Members can make their own reward bookings online or alternatively use the online request form. Travel agents are not permitted to process reward ticket requests.

When you have sufficient miles, you can book yourself a free ticket [excluding taxes and VAT] online, and pay with your SKYREWARDS miles. You can log in to check your balance online –just click here. Remember, miles expire after two calendar years so don’t miss out – when you have enough miles we suggest you get flying for free!

The number of Mileage points required for a free one-way ticket are displayed in the table below:

FARE FAMILY – Spending miles

Information valid 01 June 2022 and is subject to change without notice.

Airport Taxes and VAT are not included; you have to pay for them by debit/credit card at the same time as you make your booking.

Missing Miles?

Please ensure that you or your travel agent include your SKYREWARDS number in every booking. However, if you have flown with CemAir in the past 60 days and miles have not been added to your account please complete the online Missing Flights Claim Form.

Questions?

If you have any questions please send an e-mail with your query to skyrewards@cemair.co.za and we’ll be happy to help.